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Privacy Policy


Thank you for considering Tahoe Convoy for your transportation needs. Tahoe Convoy is a production of Getaway Transit LLC of California.

Read the Terms of Service

Tahoe Convoy places great importance on the protection of your personal data. Information submitted by you will be processed with due care and attention, and will only be used for the purposes for which it was intended. 


By using our website and by submitting your details, you consent to us collecting and processing your personal data. Tahoe Convoy collects personal information (name, address, mobile phone number, email address, etc.) as well as a credit card number to process transactions. We use this information for billing purposes, and to attempt to contact you if you are not present at the pickup stop as scheduled.


Tahoe Convoy does not sell, rent, or lease customer data to any third parties. Tahoe Convoy will not provide your information to other parties other than those required by law. 


Your personal data is stored in a secure environment and can be accessed only by authorized Tahoe Convoy staff, using individual usernames and passwords. Credit and debit card payments are processed with 256-bit encryption. We will take all reasonable steps, both technical and organizational, to protect your personal data. 

Post Purchase E-mail Communication

When you make a travel reservation with us, you provide your e-mail address during the purchase process, and we may send you trip-related emails, including emails that (a) confirm the details of your purchase, (b) describe service-related information in connection with your reservation, (c) request feedback on our services and/or your specific travel experiences, or (d) include special offers for products or services, or general communications, from Tahoe Convoy. You may opt-out of general communication and marketing emails at any time.

Passenger Feedback

We like to hear from our passengers and encourage you to e-mail us your comments, questions or other feedback. By submitting such information along with your e-mail address, you consent to receiving e-mail from us in response to your feedback or question.

User login/customer account 

You have the option to create a personal customer account with us. In the password-protected area of the customer account, you can review your bookings and store your data for faster booking of future trips. However, creating an account is not required to book seats.

Personal Information Concerning Children Under 13

Tahoe Convoy’s website is not directed at children under the age of 13. Only adults age 18 or over, with a credit or debit card, may purchase tickets on the Tahoe Convoy website. Accordingly, Tahoe Convoy does not want and people should not submit personal information concerning anyone under age 13.

Non-Personally-Identifiable Information We Collect

In some cases, Tahoe Convoy may collect information about you that is not personally identifiable. Examples of this type of information include, but are not limited to, the frequency of your use of this web site and the route by which you choose to access it, and your use of any hyperlinks available on this web site. We and our service providers or agents may process and use this data for purposes including, but not limited to planning web site development, assessing patterns of use, planning and assessing marketing initiatives by Tahoe Convoy. 


This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies.


Use of cookies 

When you visit the Tahoe Convoy website, information in the form of a cookie (small text files stored on your browser) is stored. Information about your use of the website is saved there (identification ID, visit date, etc.). With the use of cookies, we facilitate online ticket sales through various service functions (such as the recognition of previous visits) and consequently can better adapt the experience to your needs. You can stop the storing of cookies and delete existing cookies by making the appropriate settings in your browser. The help function of most browsers tells you how to make these settings. If you do not accept cookies, this may affect the service functions of the internet offer. We therefore recommend that the cookie function be enabled in your browser.

In addition, we use third-party cookies for retargeting and remarketing technologies to optimize our web offerings as well as interest-based marketing purposes. The stored surfing behavior is analyzed using an algorithm, so that targeted interest-related product recommendations in the form of advertising banners or advertisements can then be displayed on third-party websites. 



To optimize our web offerings as well as for product recommendations, Tahoe Convoy uses the technology provided by Google to create pseudonymized user profiles about the surfing behavior of our website visitors for marketing purposes. For this purpose, cookies may be used, which make it possible to recognize an internet browser upon a renewed visit. The stored surfing behavior is analyzed using an algorithm, so that targeted interest-related product recommendations in the form of advertising banners or advertisements can then be displayed on third party websites. This website also uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies.



Tahoe Convoy uses the Retargeting-Pixel Custom Audience of the social network Facebook. Using the Remarketing Pixel, it is possible to use the visitors of our website as a target group for the advertisements of Facebook ads. For this purpose, a Facebook cookie is stored on your device. 


Tahoe Convoy uses the Retargeting Pixel of the social network Twitter. Using the Retargeting Pixel, it is possible to use the visitors of our website as a target group for the advertisements of Twitter ads. For this purpose, a Twitter cookie is stored on your device. 

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